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Frequently Asked Questions


On average you will receive your order within 7-10 business days. We ship via UPS. Expedited shipping is available at an additional charge.


Please visit our Contact Us page for a list of our phone numbers.


Many of our divisions have on-line catalogs. If you would like the address please visit the Contact Us page for a list of divisional URL's. For a printed copy you may call our Customer Service department. Please visit our Contact Us page for a list of our phone numbers.


Please visit our Contact Us page for a list of our hours of operation.


Account numbers are found on your invoice in the upper right hand corner. If you do not have access to an invoice please contact Customer Service for assistance. Please visit our Contact Us page for a list of our phone numbers and hours of operation.


This means your order has been entered into our order entry system and is currently being transmitted to our warehouse for shipment.


Your order has been received by the warehouse and has been shipped on the processed date.


Our Customer Service department will gladly assist you. Please visit our Contact Us page for a list of our phone numbers and hours of operation.


We currently do not have a confirmed availability date. Our Customer Service department will gladly assist you. Please visit our Contact Us page for a list of our phone numbers and hours of operation.


List price is the cost of the book without any discounts or contract pricing. For discount or contract pricing our Customer Service department will gladly assist you. Please visit our Contact Us page for a list of our phone numbers and hours of operation.


We are required to collect all state and local government sales taxes due based on the billing zip code.

 
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