Thank you for taking the time to participate in our customer satisfaction survey. We value your opinion. This survey is confidential. If you would like someone to contact you please enter your email address at the bottom of the survey.
Please consider your last telephone interaction with customer service.
1)	The representative who helped me was courteous and professional.
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
2)	The representative who helped me was accurate and efficient.
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
3)	The representative who assisted me was knowledgeable about the product/s.
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
4)	My request/s were handled on one call.
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
5)	When I have a problem, customer service resolves it.
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
6)	Overall, I am pleased with the service I receive.
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
7)	I was calling about which Harcourt division's products?
	School--Elementary Holt, Reinhart and Winston Harcourt Achieve (Steck Vaughn and Rigby) Saxon Harcourt Trade
Please consider your last order with customer service.
8)	My order was delivered on or before the expected delivery day.
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
9)	There were no damaged or defective items in my shipment.
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
10)	I received the items I ordered.
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
11)	I am happy with how my order was packed and shipped.
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
12)	Based on your experience, how likely are you to order from us again or recommend our company to others?
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
13)	I ordered from which Harcourt division?
	School--Elementary Holt, Reinhart and Winston Harcourt Achieve (Steck Vaughn and Rigby) Saxon Harcourt Trade
14)	Would you prefer to use an online site instead of calling in an order or mailing/faxing?
	Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not Applicable
15)	Please add any additional comments (optional): Comments are limited to 255 characters.
16)	Your email address (optional):

Thank you for participating in the Harcourt survey.
Please click the Submit button to make sure your answers are submitted to Harcourt.